Shipping Policy
At LuminaLamps, we believe in keeping things simple and stress-free—including shipping. That’s why we offer a straightforward flat-rate shipping policy, no matter where you’re ordering from or how much you buy.
Flat Rate Shipping – Always £4.95
Whether you’re picking up a single lamp or outfitting your entire space, shipping is just €4.95—flat and fair. No surprises at checkout, and no minimum spend required. This helps us keep our prices competitive while ensuring your order arrives safely and on time.
Where We Ship
We proudly ship worldwide! From cozy city apartments to countryside cottages, LuminaLamps is ready to illuminate homes across the globe.
We currently serve most international destinations. If you're unsure whether we ship to your country, feel free to reach out to support@lumina-lamps.com and we’ll be happy to confirm.
Estimated Delivery Time
Once your order is placed, it goes through processing, packaging, and dispatching. Here’s what you can expect:
- Order Processing: 1–3 business days
- Shipping & Delivery: Average delivery time is 7–15 business days, depending on your location
Please note: shipping times may vary slightly due to customs, local postal services, or high seasonal demand—but we’ll keep you updated every step of the way.
Tracking Your Order
As soon as your order is on its way, you’ll receive a shipping confirmation email with a tracking number so you can follow your package from our door to yours.
Didn’t receive your tracking info? Just drop us a line at support@lumina-lamps.com and we’ll look into it right away.
Customs & Duties
International orders may be subject to local import taxes or customs fees. These charges, if applicable, are the responsibility of the customer. We recommend checking with your local customs office for details before placing your order.
Questions? We're Here to Help.
We know how exciting it is to receive something beautiful in the mail—and how frustrating delays can be. That’s why our support team is always available to assist with any shipping concerns or delivery questions. Just email us at support@lumina-lamps.com and we’ll be glad to help.